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Refund Policy

Here at HobbyMaster.co.nz, we want your shopping experience to be the best it can be. However, we realize that a small percentage of our customers may occasionally wish to return merchandise for a refund. The following explains our refund and return polices for the various merchandise and services that we offer:

Singles

Due to the volatile nature of the singles market, we do not accept returns on single cards. However, there are two exceptions to this policy.

1) If a customer is not satisfied with the condition of any single cards they have received, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). Please be aware that this does not apply to individual cards listed as being in "MP" (Moderately Played) condition. In the event that we are unable to exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). We will also refund all shipping charges exclusively associated with the return of the item(s).

2) All orders are triple-checked for accuracy before being shipped, but it is still possible for mistakes to happen. If you have accidentally received item(s) that you did not order, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). In the event that we can not exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). We will also refund all shipping charges associated with the return of the item(s).

Sealed Products & Apparel Items

If you would like to return any apparel items * or factory-sealed merchandise that we have sent you, for any reason, simply contact us within 48 hours of receipt. Once you are given approval for the return, simply return the merchandise in the same condition it was sent in, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction. However, if a factory-sealed item was sent to you (for example, a sealed starter deck) and you opened the item, that item cannot be returned. There are no exceptions to this policy.

* Upon receipt of return, the apparel will be inspected, and if any signs of wear are visible, the acceptance of the return may be refused.

 

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